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Apply Customer Service Skills - mitsumi - 15-11-2024 Apply Customer Service Skills Published 11/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 1.79 GB | Duration: 1h 18m This course provides a broad introduction to customer services, which includes both internal and external customers. It What you'll learn How to consistently deliver excellent customer service that drives business success. Proven techniques for making a powerful and lasting first impression with customers. How to build and maintain strong customer relationships, converting satisfied customers into loyal advocates. How to manage difficult face-to-face customer interactions with professionalism and poise. Requirements No specific prior knowledge is required Suitable for a low-literate audience Online access and data Description Customer service plays a critical role in determining the success or failure of a business. Unhappy or frustrated customers can negatively impact operations, while exceptional customer service leads to positive outcomes. To ensure your business thrives, it's essential to adopt strategies that enhance the quality of service you provide to customers.FUEL's Apply Customer Service Skills course includes 14 comprehensive modules designed to equip employees with the skills necessary to meet customer needs effectively-before, during, and after the interaction. This course covers both internal and external customer interactions and provides a deep dive into essential customer service concepts.Key topics include:Spot Customer Types: Participants will learn to identify different customer personalities and adjust their service approach to meet individual needs.Connect and Impress Customers: This module focuses on building rapport and leaving a positive, lasting impression through meaningful connections.Ask the Right Questions: Learners are trained to ask open-ended, clarifying, and probing questions to fully understand customer needs and expectations.Awareness Around Body Language: Understanding and interpreting body language, both from the customer and the service provider, is key to improving communication and ensuring a positive experience.This training provides valuable insights into customer service knowledge, skills, values, and attitudes, all within the context of the learner's own workplace. By mastering these concepts, employees will be empowered to deliver superior customer experiences that drive satisfaction and business success. Overview Section 1: Apply Customer Service Skills Lecture 1 Master Customer Service Lecture 2 Stop Bad Service Lecture 3 Impress Customers Lecture 4 Spot Customer Types Lecture 5 Connect with Customers Lecture 6 Communicate with Customers Lecture 7 Ask the Right Questions Lecture 8 Listen Actively Lecture 9 Read Body Language Lecture 10 Close Customer Interactions Lecture 11 Deal with Queries and Complaints Lecture 12 Respond to Queries Lecture 13 Record Queries Lecture 14 Escalate Complaints Retail Staff,Hospitality Industry Workers,Service Industry Professionals,Healthcare Providers,Financial Services Personnel,Automotive Industry Staff,Small Business Owners Screenshots Say "Thank You" rapidgator.net: https://rapidgator.net/file/05fec3cc25f25d65dc87ee88bd15eed8/xhcyu.Apply.Customer.Service.Skills.part1.rar.html https://rapidgator.net/file/626d91be4c41f8a1e0b42463b1463ea4/xhcyu.Apply.Customer.Service.Skills.part2.rar.html k2s.cc: https://k2s.cc/file/2a123efbc41c8/xhcyu.Apply.Customer.Service.Skills.part1.rar https://k2s.cc/file/7ae3c5928d032/xhcyu.Apply.Customer.Service.Skills.part2.rar